FAQs

•    Playing loud music or television (at any hour of the day)
•    Yelling, screaming, fighting, or violent altercations
•    Running the laundry machines or any other equipment late at night
•    Stomping without removing footwear, or running in the apartment
•    Incessant barking from a dog left at home alone
•    Children left unattended to play in hallways or common areas 

Quiet time is between the hours of 10 pm and 7 am. Even outside of these hours, we ask that you are respectful of your neighbors and try not to make unreasonable noise in your suite. This includes keeping the volume of the TV or music at a reasonable level so as not to disturb your neighbors.

Call the office number and leave a message for the office. The complaint will be addressed during regular business hours. If the noise is excessive, call the non-emergency police line and they will send someone to address the situation.

1) Park in a visitor stall for the evening (or weekend). You will be reimbursed for the fee. Please don't park in another tenants stall. 
2) Take a picture of the vehicle parked in your spot, with a clear image of the license plate. 
3) Send an email to the office with the attached picture. 
4) We will address the issue the next business day.

Visitor parking is free during the day. If parking overnight, you will be required to register and pay for parking through Grydpark. Signs with a QR code are located in the visitor parking area. Please ensure you've registered your vehicle and that the correct license plate number has been entered to avoid parking fines.

Our buildings are smoke free. As such, we require that you smoke a minimum of 3 meters away from all entrances to the building, including the balcony. This is to ensure the satisfaction of all tenants who expect to live in a smoke free environment.

Tenants are permitted to hang pictures on their walls using small picture nails. Other alterations that create more damage or require the landlord to return the suite to its prior condition, may incur costs to the tenant. Some examples may include, painting the suite another colour, mounting TV's on the wall, putting up shelving units, etc. Before making any alterations, please speak to your property manager. 

Contact the leasing office by phone or by email. We'll book an appointment to fill out a Notice to Vacate form. We require your forwarding address information for your final move out documentation. Please Note: You must give one calendar month's notice to end tenancy. If you are on a fixed term lease and you are terminating early, there may be penalties involved. We'll discuss this with you in your appointment. 

The locks used on Ironclad apartment doors have 2 keyways, one for tenant use, and one for maintenance use. The 'face' of the deadbolt spins around to change from one to the other. It's possible someone from our staff neglected to reset the lock, or someone else spun the lock faceplate while you were away.  If you are seeing a black keyway near the top of your lock, use two thumbs to spin the faceplate 180 degrees to reveal the silver keyway near the bottom, this is where the tenant key will work. 

During business hours you can visit the site office to produce identification and a member of our staff will be able to let you inside your apartment. If after hours, there will be a charge of $150 for the on-call maintenance staff to attend and let you in, after showing photo identification of someone on the lease. 

Clogged toilets are usually simple to fix with the use of an appropriate plunger. You are responsible for unclogging your toilet, per the terms of your lease agreement. If you are unable to free the clog, submit a maintenance request for a technician to assist. Outside of business hours,  clogged toilets are only considered an emergency if they are actively overflowing, or if it is the only toilet in your suite. Charges will apply if the clog is due to flushing something that should not flushed, or if there was no attempt to unclog it yourself. If there is a toilet malfunction, aside from clogging, then no charges will apply for repairs. 

The smoke detectors in your suite are hardwired into the electrical system, but they also have a backup battery inside. The beeping indicates the battery needs to be replaced. Your smoke detector will still function normally in case of a fire. If you are comfortable doing so, you can replace the batteries yourself, they will require either one 9-volt or two AA batteries. If you are not comfortable replacing them please submit a maintenance request and we will attend to replace them for you. As the smoke detectors will still function, this is not considered an emergency maintenance item. 

In case of fire, medical emergency, domestic disturbance, or criminal activity, please call 911 first. The fastest way to reach us is to call the office number 613-800-2552. Our staff or call center will reach out to our on-call maintenance technician who will respond at any hour of the day.  

There are three ways in which to submit a maintenance request:
1) Online: For non-emergency repairs, submit via the Resident Portal on the app or on your computer, 24/7. Our staff will be notified and respond during regular business hours. 
2) Phone: For emergency repairs, call the office number to be connected with a live agent. They will notify the maintenance technician right away. 
3) In Person: If the office is open and there is a staff member available, they will be able to assist you.  

We have several convenient methods for paying your rent. Our preferred method is to set up pre-authorized monthly debit from your bank account through EFT. This is automatically withdrawn from your account on the first of the month. Alternatively, you can pay your rent through the Resident Portal via EFT, Visa, Mastercard, or Debit Visa/Mastercard. You can also set these up to be recurring payments. *Please be aware, there are transaction fees associated with paying by credit card or debit credit card. Please contact the office for more information.

We accept EFT, credit card, debit credit card, bank draft, certified cheque, and money order for rent payments. 

If you need to terminate your lease before the expiry date, please contact the leasing office. You will be required to pay back any promotional offers you received as an incentive for signing the fixed term lease. You may avoid further penalties by finding a suitable candidate to assign your lease to. If you do not, you will be responsible to pay for the remainder of the term until we are able to re-rent your suite. 

If you would like to make changes to the tenants on the lease, you will need to contact the leasing office. There is an approval process and forms to be signed. Until the change is approved, the original lease remains in effect. Administrative fees apply. 

Electricity is set up through HydroOne in Ontario. You can do this online through this link: Hydro One Register or by calling them at 1.888.664.9376. They will need to know your full address, including the unit number. We will provide you with your meter number and your meter reading at the time of your move in.

In the province of Ontario, pet deposits are not required. Should your pet cause any damage, you will be responsible for paying for any resulting repairs.